One inbox.
Every conversation.
DMs, comments, mentions, and replies from all 9 platforms in one place. AI-powered sentiment detection, auto-responses, and smart routing so nothing falls through the cracks.
Your Social Command Center
Everything you need to manage conversations at scale.
Unified Inbox
Every DM, comment, mention, and reply from all 9 platforms funnels into one inbox. No more switching between apps. Filter by platform, status, or sentiment.
DM Management
Read and reply to direct messages across Twitter/X, Instagram, Facebook, LinkedIn, and more — all from SwarmPost. Full conversation history in one thread.
Priority & Assignment
AI automatically prioritizes messages by urgency and sentiment. Assign conversations to team members, set due dates, and track resolution time.
Saved Responses
Build a library of templated responses for FAQs, pricing inquiries, and common questions. Insert with one click and personalize on the fly.
DM Auto-Responder Agent
Deploy the DM Agent to handle incoming messages automatically. It qualifies leads, answers FAQs, sends welcome messages, and escalates complex queries to your team.
Sentiment Detection
AI analyzes every incoming message for sentiment — positive, neutral, or negative. Negative messages get flagged and routed to priority review automatically.
Built for Teams
Collaboration features, automation rules, and smart filtering to keep your team efficient.
Smart Labels
Auto-tag conversations by topic: support, sales, feedback, spam. Create custom labels for your workflow.
Team Collaboration
Internal notes, @mentions, and assignment history keep your team aligned without external tools.
Response Time Tracking
Monitor average response times per team member and platform. Set SLA targets and get alerts.
Spam & Troll Filtering
AI identifies spam, bot messages, and toxic content. Auto-archive or flag for review.
Automation Rules
Create if-then rules: auto-assign by keyword, auto-reply after hours, auto-label by platform.
VIP Contacts
Mark key contacts as VIPs. Their messages jump to the top of the queue with custom notifications.
How It Works
From chaos to clarity in four steps.
Connect your platforms
Link social accounts and SwarmPost pulls in all existing conversations and new messages.
Configure routing rules
Set up auto-assignment, priority rules, and sentiment-based escalation for your team.
Deploy the DM Agent (optional)
Enable AI auto-responses for common inquiries. The agent handles the volume; you handle the exceptions.
Respond and resolve
Reply from the unified inbox. Track resolution time, customer satisfaction, and team performance.
Ready to unify your inbox?
Stop switching between 9 apps. Start managing every conversation from one place — free.
Try the Inbox Free